Terms and Conditions of Business
Definitions within these terms & conditions:
“The Company” and related words apply to Carers4All Ltd
“Hirer” refers to any individual or organisation those contracts to the services provided by “The Company”
“Contract” refers to the Schedule of Chargeable Fees, the agreed scope of work as arranged between “The Company” and the “Hirer”, these Terms & Conditions of Business and any other document or term incorporated into a contract between “The Company” and the “Hirer”.
Carer refers to any suitable employee of Carers4All Ltd who provides Care help to the “Hirer”
General
1.1 These conditions shall apply to all contracts for the provision of Carers provided by Carers4All Ltd.
1.2 No additions or modifications to these terms shall be binding upon “The Company” unless agreed in a document expressly referring to a modification, alteration, or violation of, or to, the relevant condition.
1.3 The acceptance by, or on behalf, of the “Hirer” of the services of any person supplied by “The Company” shall be deemed as acceptance and agreement to these Terms and Conditions of Business.
Charges
2.1 All charges are calculated by the number of hours worked by the Care Worker during the assignment. Variations may be agreed between you and the Company and will take effect from the date of the agreement.
2.2 The charges comprise:
The Care Workers payment, National Insurance contributions and where applicable holiday pay entitlement.
The company fees
Travel, hotel or other expenses as may have been agreed with you or, if there is no such agreement, such as expenses as are reasonable.
The Company operates a payroll and deducts from sums paid to the Care Worker, Schedule E income tax (“PAYE”), National Insurance primary contributions. The Company accounts to the HMRC for PAYE, primary National Insurance Contributions and secondary National Insurance contributions, in accordance with section 134 of the Income Corporation Taxes 1988 and paragraphs 2 and 5 of the Social Security (Categorisation of Earners) Regulations 1978.
In the event that the Care Worker is Self Employed, a limited company contractor and/or supplied through a limited company contractor, the Company will pay all sums due without deduction of Income Tax or National Insurance.
Price & Payment Terms
3.1 The “Contract” price consists of a charge per hour and per 30 minutes. This is payable by the “Hirer” in respect of work carried out by the Carer supplied by “The Company”.
3.2 The charge shall be the charge stated in the contract.
3.3 Payment in full for the home help services provided shall be deemed due and payable by no later than 14 days following the date of the Invoice (“the Due date”). All payment will be made by a cheque, credit card, bank transfer or direct debit to the account of The Company at a bank to be nominated in writing by The Company.
3.4 The Company reserves the right, at any time, a deposit of an amount to be agreed as a security against the final payment. An Administration fee will be charged for a replacement/copy of invoices at a rate of £3.00 per copy.
Late Payment
4.1 If a payment is not received in full by the Due Date, the “The Company” reserves the right to charge interest at 10% on any overdue sums until the amount is repaid in full.
4.2 “The Company” reserves the right to recover from the “Hirer” all direct expenses reasonably incurred by “The Company” in the collection of any overdue sum.
4.3 “The Company” will normally give a minimum of 2 weeks advance notice of its intention to change its’ scale of charges.
4.4 The Company reserves the right to refuse to supply services in the event of your failure to make payments within the stipulated payments terms.
4. Action for Payment
4.1 Notwithstanding any provision in the Contract “The Company” shall be entitled to maintain an action for the total payment or balance thereof any time after the date when payment is due.
Waiver of Payment
5.1 In the event any Carer contracted failing to satisfy the “Hirer’s” reasonable standards, the “Hirer” must notify “The Company” immediately. Where the problem concerned can only be resolved by removal of the Carer, “The Company” will replace him/her with a suitable alternative Carer. “The Company” will agree to the charges set out in the Contract being waived for the period of unsatisfactory service, provided that the “Hirer” notifies “The Company” within 24 hours of the work commencing.
Timesheets
6.1 It is in your interest to ensure that a timesheet covering the work undertaken by the Care Worker is countersigned by you or on behalf of the client. Failure on your part to countersign the timesheet will not affect your liability to pay Charges for Services provided.
6.2 The timesheets acts as a record of the amount of time worked, on which charges are based and is final and binding in any event, whether countersigned by you or not.
6.3 Any queries must be raised by you to the Registered Manager in writing within 4 working days of Care Workers last day of attendance.
Accommodation
7.1 You are required to provide suitable accommodation and meals for the Care Worker who are deployed on Live In duties and suitable facilities for rest or sleep for the Care Worker on sleep in duties.
7.2 For the avoidance of doubt and in this context, a suitable facility for rest means a bed with sufficient privacy to enable the Care Worker to rest or sleep. The cost of meals or any other type of benefit in kind for the Care Worker is not deductable from the invoiced cost of providing the services.